September 12, (THEWILL) – The Nigeria Civil Aviation Authority (NCAA) has announced plans to put together emotional intelligence capacity training for its personnel in a bid to equip key human interfacing personnel with the skills to manage the public effectively.
Speaking when he received a delegation from the Global Transport Policy, who paid him a courtesy visit in Lagos, the Acting Director-General, NCAA, Captain Chris Najomo, emphasised that the capacity for emotional regulation is crucial for effective teamwork in the aviation industry, adding that good working relationships based on trust and collaboration are fundamental for smooth operations and the safety of passengers.
He explained that it would enable participants to develop competencies in areas of emotional intelligence in intrapersonal and interpersonal dimensions with a focus on emotional self-awareness, emotional self-regulation, giving feedback with empathy and asserting one’s authority calmly and professionally.
Captain Najomo, who was represented by the Lagos Regional Manager, NCAA, Barr. Bukola Teriba, affirmed that the agency will continue to equip key personnel with essential emotional intelligence competencies in the industry to enable them to handle “emotional regulation in high-pressure situations, assertiveness in conflict scenarios, and the ability to take another person’s perspective in negotiating for agreement.”
“The NCAA, as the apex regulatory body in the aviation sector, recognises the need to stay ahead in its role, and the training series is expected to play a crucial part in achieving this goal. By equipping its personnel with emotional intelligence skills, the NCAA will be better positioned to handle the complexities of human interaction, leading to improved service delivery and a more positive experience for the travelling public,” Teriba said.
The Managing Director/Chief Consultant of Global Transport Policy, Dr. Segun Musa, who presented an award to the Acting DG in recognition of key reforms he has carried out since assumption of office, said the training series is part of Global Transport Policy’s corporate social responsibility initiative, demonstrating the firm’s commitment to giving back to the industry.
Musa encouraged the NCCA helmsman to continue his good work, adding that “the award is a testament to Capt. Najomo’s commitment to excellence and his tireless efforts to drive positive change in the aviation sector”.
Anthony Awunor, is a business correspondent who holds a Bachelor of Arts Degree in Linguistics (UNILAG). He is also an alumnus of the Nigerian College of Aviation Technology (NCAT), Zaria Kaduna State. He lives in Lagos.
