November 28, (THEWILL) – The Management of BEDC Electricity Plc has assured customers of its commitment to resolving complaints during a Customer Complaints Resolution session organised by the Federal Competition and Consumer Protection Commission (FCCPC) in partnership with MacArthur Foundation recently in Benin City, Edo State.
The meeting had in attendance the BEDC Management led by the Chief State Head, Mr. Abel Enechaziam, with FCCPC representatives and NEMSA engaging customers and addressing issues bordering on customer service, metering, estimated billing, among others.
In his remarks, r Enechaziam said the company was committed to resolving issues bordering on power supply, metering and billing, adding that it had just put in place a robust complaints redress mechanism to ensure that complaints are resolved as at when due, a 24-hour contact centre that will allow customers to report service related issues and have access to the right information on the company’s services and operations.
“BEDC has a robust system put in place to attend to customers’ complaints. We are ready to attend to your complaints and lots of things are being done by the company to ensure that customers are happy,” he said.
According to Enechaziam, BEDC has commissioned some projects to boost network infrastructure and improve power availability to customers in its franchise and currently had lots of network expansion going on to boost customer satisfaction.
He assured that all complaints at the four-day session would be looked into one after the other and ensured that they are all resolved within reasonable time.
He also customers to report any unethical business practices within the network through the whistleblowing lines: 0903-885-7888 or 0903-885-7889 or send email to customercomplaints @bedcpower.com.
“But, I can assure you. If you go through the process, you will get a review. You will get answers to your complaints,” Enechaziam said
In his remarks, FCCPC’s Executive Commissioner, Operations, Dr Adamu Abdullahi, said the commission had been going around the country to listen to consumers’ complaints and othe essence of the forum is to discuss issues of BEDC and consumers of electricity with a view to resolving them.
He said it was the commencement of a four-day electricity consumer complaint resolution platform in Benin and that the platform was being organised by FCCPC in conjunction with the MacArthur Foundation.
The four-day complaint resolution session is a triage, a collaborative desk where BEDC customers can have their complaints attended to with a view of resolution, while also interacting with customers to identify the problems being experienced as a feedback for service improvement, with a view to resolving such complaints/issues to enable legitimate customers continue to enjoy improved service.
About the Author
Anthony Awunor, is a business correspondent who holds a Bachelor of Arts Degree in Linguistics (UNILAG). He is also an alumnus of the Nigerian College of Aviation Technology (NCAT), Zaria Kaduna State. He lives in Lagos.
