October 5, (THEWILL) – ProvidusUnity Bank has commenced a series of customer engagement forums across Northern Nigeria, bringing together more than 1,000 customers and prospects in Kano, Sokoto, and Abuja as part of efforts to better understand customer needs, strengthen relationships, and enhance service delivery following the successful merger and integration that created the new banking entity.
The forums, which mark the first phase of a nationwide stakeholder engagement programme, provided a platform for customers and prospects to interact directly with the Bank’s leadership and business teams, gain deeper insights into its offerings, and share feedback on their financial needs and expectations.
Participants engaged with the Bank’s representatives across key business segments, including credit, customer experience, digital banking, payments, trade services, and export financing, while also exploring opportunities to leverage the Bank’s solutions to grow their businesses and improve operational efficiency.
The engagements come on the heels of the successful merger and integration that created ProvidusUnity Bank, a strategic combination aimed at building a stronger institution with enhanced capabilities, broader reach, and greater capacity to support individuals, businesses, and critical sectors of the Nigerian economy.
With the integration process substantially completed, the Bank has commenced direct engagements with customers across the country to better understand their evolving expectations, gather valuable feedback, and ensure that its products, services, and operating model remain closely aligned with their needs. The initiative reflects the Bank’s commitment to preserving customer intimacy while leveraging the scale, strength, and opportunities created by the merger.
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Speaking during the forum, Managing Director and Chief Executive Officer of ProvidusUnity Bank, Walter Akpani, said the engagements underscore the Bank’s belief that meaningful growth and long-term success are built on strong customer relationships.
He said: “The merger has created a stronger institution with greater capacity to support our customers’ ambitions. However, size and scale only create value when they translate into better experiences and more relevant solutions for the people we serve. That is why we are engaging directly with our customers across the country, listening to their feedback, understanding their priorities, and identifying new ways to support their growth.
“Our vision is to be a trusted partner in the success of our customers. Whether through access to finance, digital banking solutions, trade support, payments, or advisory services, we remain committed to helping businesses grow, creating opportunities for individuals, and contributing meaningfully to Nigeria’s economic development. These engagements are an important part of that journey because they ensure that our decisions continue to be shaped by the voices of our customers.”
The customer engagement forums reinforce ProvidusUnity Bank’s commitment to maintaining open dialogue with stakeholders and strengthening its position as a trusted financial partner dedicated to expanding financial access, supporting enterprise growth, and creating sustainable value across communities and businesses nationwide.
The Northern Nigeria engagements are expected to be followed by similar forums in other parts of the country as the Bank continues to deepen stakeholder engagement and deliver on its promise of providing bespoke financial solutions that empower customers and support economic growth.
