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OPay has dismissed a viral message claiming it will suspend operations from September 1, 2026.
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The fintech said the fake notice contained an incorrect logo, spelling errors, and other signs that it did not originate from the company.
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OPay urged customers to ignore unverified claims and rely on its official communication channels before making financial decisions.
August 31, (THEWILL) — OPay Digital Services has denied a viral social media publication claiming that the fintech company plans to suspend operations from September 1, 2026, assuring customers that its services remain fully operational.
The message, which circulated across social media platforms on Sunday, advised customers to withdraw or transfer their funds ahead of an alleged prolonged shutdown.
The claim triggered concern among some users, with reports that some customers made precautionary withdrawals after encountering the message online.
However, OPay moved to dispel the speculation through a statement published on its verified social media platforms, describing the publication as false and urging customers not to act on it.
“This is FALSE. OPay is not going on break in September. We’re here, and we’re going nowhere!” the company said.
OPay identifies signs of fake notice
The fintech company said the viral publication contained several inconsistencies that showed it was not an authentic OPay communication.
According to the company, the fake message used an incorrect logo, contained spelling errors, followed an unfamiliar communication format and included inaccurate information.
OPay urged customers to scrutinise such messages before sharing them and to verify information through its official channels.
“True OPay users know how to identify our official communications. Take a closer look at the viral post, and you’ll spot the red flags,” the company said.
“Always verify before you share. Filter the noise! Follow our official pages for authentic OPay updates.”
The company’s Vice President, Public and Government Affairs, Maxwell Loko, separately described the publication as “false, malicious and misleading,” warning customers against withdrawing their funds based on the claim.
He urged members of the public to rely exclusively on OPay’s verified communication platforms for information concerning its operations.
Loko also warned that deliberate dissemination of false information capable of causing panic or undermining confidence in a financial institution could have legal consequences.
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Customers urged to verify financial claims
The incident highlights the potential impact of false information targeting financial institutions, particularly when messages encourage customers to urgently move or withdraw their money.
Such claims can trigger unnecessary panic and may expose users to further fraud if individuals attempt to exploit the uncertainty by posing as representatives of the affected institution.
OPay advised customers to verify any announcements about its services, accounts, or operations through its official platforms before taking action.
The company’s clarification effectively rules out the claim that it will suspend or cease operations from September 1, with OPay reaffirming that its services remain available to customers.
The fintech has also responded to similar false shutdown claims in the past, underscoring the need for customers to distinguish official announcements from fabricated messages circulating online.
Ogochukwu Onwaeze is a writer specializing in business and economic journalism. At THEWILL News Media, she translates market trends, financial developments, and policy shifts into clear and engaging stories.
