SAN FRANCISCO, December 21, (THEWILL) – Dana Air has apologised to its numerous passengers for service failure caused by two of its aircraft that became unserviceable in Lagos and Abuja.
On Friday 18, and Saturday 19, December 2020, two of Dana aircraft became unserviceable in Lagos and Abuja respectively, compelling the airline to ground both aircraft in line with existing strict safety standards and Global Best Practices
To compensate for this regrettable service failure, the airline is offering free tickets to all guests on the affected flights, while full refunds will be made available to guests who do not prefer to be rescheduled.
In a statement signed by the airline’s spokesman, Mr Kingsley Ezenwa, Dana stated that “While our maintenance team has however been deployed to conduct proper checks on both aircraft, we wish to reassure our guests and crew that their safety will continue to be our priority in all circumstances and we would stop at nothing to guarantee this” .
The statement made available to THEWILL added: “We understand that the travel plans, commitments, meetings and engagements of our guests have all been disorganised by this unanticipated development and we are deeply and sincerely sorry.
“This is really not a good time for disruptions having increased our flights recently to meet the expectations of our guests and ensure no one is left stranded without a flight this Yuletide, but we had no option than to ground both aircraft in the interest of the safety of our crew and guests while our other serviceable aircraft continue to operate as scheduled”.
The airline equally advised its guests to contact them on all their available platforms to confirm the status of their flights before coming to the airport.
“We wish to once again apologise for the flight disruptions and assure our guests that we appreciate their loyalty and wish to also guarantee them better communication, improved customer service delivery and schedule reliability on their future flights with us”, the airline stated.
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